Xplornet Mail powered by Google Apps - General FAQ

Why have I not been receiving emails that I was receiving before on my old email address?



Due to differences in Spam filtering systems, some emails that you may have been receiving previously may now be forwarded to your Webmail Spam folder. Log on to Google Webmail and open the Spam folder. Beside each email you approve, check the adjacent box and click the 'Not Spam' button. Going forward, messages from this address will be directed to your inbox.

Also, you now have a new email address. If you are on an email distribution list or have subscribed to any online newsletters, you will need to inform the sender of your new address.