Note: This email support information is for Xplornet
customers who have not moved over to Xplornet Mail powered by
Google Apps. For Xplornet Mail powered by Google Apps, click here.
Beginning July 23, 2009, Webmail has a new look and feel, as
well as several new tools and features. Additions include improved
speed and responsiveness, email read receipts, and email priority
flags. For complete details about these changes and more,
click here.
This section provides you with information about the following
topics:
Setting up your
email
There are a number of different email programs that you can use
with your Xplornet service. For setting up your email, we have
provided you with detailed instructions on the following six
frequently used email programs:
Simply follow the directions in the document to set up your
email. If the email program is not listed above, please contact
your local computer service store or contact Xplornet's Customer
Care Center at support@xplornet.com or
1-866-841-6001.
Although the instructional screen shots may not be identical to
yours, it should help to guide you through the set up of your email
program.
Xplornet also offers you a quick and easy way to set up your
email account if you are using Microsoft Outlook or Microsoft
Outlook Express. Simply go to www.xplornet.com/emailconfig, click the
link on the bottom of the page, follow the instructions and your
email will be set up for you.
Email Server
Addresses
Regardless of the email program you use, the information below
is common to all email programs.
- Incoming Mail (POP3) - incoming.xplornet.com
- Outgoing Mail (SMTP) - smtp.xplornet.com
- Username - your email address (including @xplornet.com)
- Password - as assigned by Xplornet
- Authentication - select the "My outgoing server (SMTP) requires
authentication" checkbox
How to add additional email accounts
If you'd like to add additional email accounts, please contact
our Customer Care Centre at support@xplornet.com or
1-866-841-6001.
Webmail
Xplornet allows you to access your email using any Internet
connection, anywhere in the world using our Webmail service. And
best of all, the Webmail service is included in your monthly
service fee - so there's no added cost to you.
With Webmail you can send and receive email, update your address
book, and organize your email messages. Plus, Xplornet gives you
the freedom to manage your own email account. You can change your
password, create an extended absence greeting or check your account
usage.
How to access your Webmail account
To access your Xplornet Webmail account, simply visit http://smtp.xplornet.com/. At the sign-in
screen, you'll be prompted to provide your Webmail username and
password. Your username is your complete email address, including
@xplornet.com. Your password should have been provided to you at
the time of installation. If you have forgotten your password,
please contact Xplornet's Customer Care Centre at support@xplornet.com
or 1-866-841-6001.
FAQs
We have separated the FAQ into two sections: