On September 20th, Xplornet will be transitioning the Aernet
email service to our own email service. As a result, from
12:00 a.m. until 2:00 a.m. ADT on September 20th
you will not be able to access, send and receive email.
To learn more about the email service and changes you will have
to make please click on one of the links below:
Please rest assured that your current Aernet email address(es)
will not change. As well, all emails and contacts that you have
saved will not be lost and will be accessible once the transition
is complete. You may not see your saved emails or contacts
immediately following the transition as it can take up to
48 hours for this information to appear.
Features of Xplornet Email Service
Below is a chart that highlights some similarities and
differences between your current Aernet email service and
Xplornet's email service.
| |
Aernet Email Service |
Xplornet Email Service |
| Email storage space |
25 MB per account |
2 GB per account |
| Maximum email size |
20 MB per email |
25 MB per email |
| Spam filtering |
Included |
Included |
Webmail (email accessibility from
any Internet connection) |
Included |
Included |
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What to do if you access email through
Webmail
For instructions on how to log into your Webmail please
click here.
Until September 20th please continue to log into your Webmail
through Aernet at http://207.179.190.3:32000/mail/
using the login credentials you currently have.
On September 20th after 2:00 a.m. you will need to log into your
Webmail through Xplornet at http://www.xplornet.com/webmail.
When you log into your Webmail, you must now include your full
email address (johnsmith@aernet.ca) and password.
If you have bookmarked the current Aernet Webmail sign-in page,
you will be automatically redirected to the Xplornet Webmail login
page.
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What to do if you access email using a Third Party Email
Client (i.e. Outlook, Outlook Express)
If you currently access your Aernet email account(s) through a
third party email program, i.e. Outlook or Outlook Express, you
will need to make a small change to your set-up on
September 20th after 2:00a.m. If you do not make
this change on this date, you will not be able to send or receive
emails. This change must not be made prior to
September 20th as you will encounter problems with your email.
To assist you with this change, please click on one of the mail
programs below. An instructional step-by-step document will open
detailing what changes need to be made and how to make them.
If you are using an email program that is not listed above, you
will need to update the username to include your full email address
(john.smith@aernet.ca). In addition, you need to ensure the "Allow
authentication" or "My outgoing SMTP server requires
authentication" box is checked.
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Who to contact for support during the Email Transition
If you have questions about the email transition or experience
any problems after the change has taken place, please contact
Xplornet Customer Care at 1-866-841-6001. We're available 24/7 to
support you during the email transition.
Until September 30th, please continue to direct all other
support questions, including technical, billing and general
inquiries to the existing Aernet support line, 1-866-328-6620.
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