Your privacy is important to us. Please review the information
below on how Barrett Xplore Inc., and its subsidiaries, Xplornet
Limited, and Lincsat Communications Inc. (called, collectively,
"BXI" in this policy) protect your personal information, including
how you can tell us your privacy preferences and how you can raise
any questions or complaints.
Your Privacy is Protected
At BXI, an important part of our commitment to provide you with
service excellence is our respect for your right to privacy.
Keeping our customers' information and affairs in strict
confidence is a cornerstone of BXI's business.
In the following pages we describe these policies and procedures
and how we put them into practice so that you have control over how
we collect, use and disclose your information.
Protecting your Privacy Means:
- we keep your information and the business you do with us in
- your information is not sold
- you have control over how we obtain, use, and give out
information about you
- you have access to the information we have about you
- we respect your privacy when we market our products and
Our Privacy Policies Protect All of Our
Upon Becoming a BXI Customer and upon Acquiring New Products and
Services, in Addition to your Name, Address and Phone Number, you
Agree to Provide us with all Information Needed to:
- establish your identification
- protect you and us from error and fraud
- understand your needs
- recommend particular products and services to meet your
- provide ongoing service
- comply with legal requirements
- manage the means by which you pay us
- offer other products or services that are suitable to your
needs using various methods of communication including direct
Certain information, such as a driver's license, although
convenient for identification, is voluntary. It is up to you
whether you want to provide this, or some other suitable
identification, subject to any legal requirements.
We collect, use and disclose personal information only for
purposes that a reasonable person would consider appropriate in the
For the Following Purposes Your Information is Obtained
or Used Only With Your Consent
We obtain your consent before we:
- obtain, use or disclose to other persons, information about you
unless we are obliged to do so by law or to protect our
- obtain a credit report
- use your information in any way we didn't tell you about
Your Consent Can Be Express Or Implied
Express consent can be verbal or written.
You imply consent when we can reasonably conclude that you've
given consent by some action you've taken, or when you decide not
to take action. For example, if we rent to you a piece of
equipment, we can conclude that you have consented to the
conditions. If we give you an opportunity to tell us you don't want
direct marketing material and you don't tell us that you don't want
us to send it, we can conclude that you have no objection.
We will rely on your implied consent to use and disclose
identifying information about you, such as your name and
You Can Withdraw Your Consent After You've Given
You can withdraw your consent any time after you've given it to
us, provided there are no legal requirements to prevent this.
However, in order to maintain the integrity of the credit reporting
system, we do have to update your credit information with the
credit bureau as long as you have credit with us. Your consent for
this purpose cannot be withdrawn during this time.
If you don't consent to certain uses of information, or if you
withdraw your consent, we may not be able to provide you with a
particular product or service. If so, we'll explain the situation
to you to help you with your decision.
We Ask for Your Consent Before Sharing Information With
We don't share information about you with any of our affiliates,
or release it to anyone outside of BXI. For example, we give
information to a credit bureau only with your consent.
There are some exceptions to the above rules. For example, we
may collect, use or disclose information without your consent if
- use an outside company to process
At times we may use the expertise of an outside company to do work
for us involving some of your information - for example, to a
company that performs marketing by direct mail on our behalf. When
we do, we select the company carefully and confirm that it uses
security standards comparable to those of BXI.
- must disclose information for legal
We may be compelled to release information by a court of law, or
other legal or regulatory authority. If so, our policy is to
release information only to the extent that we have to.
- have to protect the interests of BXI
In certain circumstances, BXI may have to collect, use or release
information for its protection. For example, we may do so when
returning a cheque for the reason "Not Sufficient Funds", when
collecting an overdue account, when realizing on security pledged
for a loan, or to detect or prevent fraud.
We Protect Your Information From Error, Loss and
Our employees who have access to your information are made aware
of how to keep it confidential. Each employee is subject to
obligations to protect the confidentiality of confidential
information in accordance with company policy, and satisfying such
obligations is a condition of employment with BXI.
Our computer security specialists build security into
all our computer systems.
This protects your information at all times, when it is stored
in data files or handled by our employees.
Your Information Is Destroyed When It Is No Longer
We keep your information only so long as we need it for the
products and services you're using, to offer you products and
services when you are a customer and for a reasonable time
thereafter, or to meet any legal requirements.
You Can See and Verify the Accuracy of Your
You can check your information to verify, update and correct it,
and to have any obsolete information removed. We may ask you to put
your request in writing.
There's no charge for verifying or correcting your information.
Depending on the circumstances, there may be a charge if you want a
copy of records, which we have already given you. We will let you
know in advance if there is a charge.
If you have a sensory disability, we will give you access to
your personal information in any alternative format you request if
we already have it in that format, or if its conversion into that
format is reasonable and necessary in order for you to be able to
exercise your rights under applicable legislation.
It may not be appropriate for us to release certain information
directly to you.
You can check much of your information routinely - for example,
by examining documents that we send to you, such as any statements
If we have obtained information about you from other people,
upon your request, we'll let you know the person we got it
You Can Find Out to Whom We've Given Information About
If you ask, we will let you know the names of outside companies
or organizations we've given information to. This won't include
information given to outside companies we've used to do work for
us, such as direct mail marketing companies. It won't include
particulars of cheques returned for the reason "Not Sufficient
Funds" or otherwise, or regular updates of credit information to
We Respond to Your Request Promptly
We'll deal quickly with your request to see your information,
and always respond to you within 30 days. If we need to extend the
time, or we have to refuse your request, we'll tell you why,
subject to any legal restrictions and we'll notify you of the new
deadline, the reasons for the extension, and your rights under
applicable legislation respecting the extension.
We Correct Your Information
Whenever possible, we'll correct any information which we may
have given to an outside organization. If a third party, such as a
credit bureau, has given us information which you tell us is wrong,
we'll give you the name and address of that party so that you can
correct the information.
We Protect Other People's Privacy When We Make
Information Available to You
There may be files that include information about you and other
customers, or that have information confidential to BXI, or are the
property of BXI. Because we must protect everyone's confidentiality
and legal rights, we cannot make these files available to persons
outside of BXI. However, we will make available to you any factual
information about you contained in such files.
We Monitor Our Compliance With this Privacy
We have procedures in place to assist our employees in the
oversees the practice of these policies on a regular basis.
We Are Committed to Upholding this Privacy
If you have any questions or complaints about our Privacy
Policy, or about how we are living up to them, let us know right
away. You can contact our Chief Privacy Officer.
Resolving Your Concerns Is Important to Us
BXI is committed to treating you with the greatest respect and
consideration, and providing the highest level of service. Even so,
from time to time something may go wrong. There may be a
misunderstanding, or you may feel you have been dealt with
unjustly. Whatever the circumstances, resolving the problem for you
is our primary concern.