30 day Money Back Guarantee

Fixed Wireless

Xplornet Wireless high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. To cancel your service, contact Xplornet Customer Care Centre, 24/7/365, at 1-866-841-6001.

Xplornet will refund the amounts listed below towards the cost of a basic installation, up to a maximum of $199, in addition to the one-time activation fee, as well as any funds paid to Xplornet for the first 30 days of Internet service.

Contractual Term	Installation Fee Reimbursement	One-time Activation Fee Refund
3-year contract	$99	$49
2-year contract	$149	$49
1-year contract	$199	$49

Ka-band Satellite

Xplornet Satellite Ka-band high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. To cancel your service, contact Xplornet's Customer Care Centre, 24/7/365, at 1-866-841-6001.

Xplornet will refund the amounts listed below towards the cost of the equipment, the cost of a basic installation, up to a maximum of $249, in addition to the one-time activation fee, as well as any funds paid to Xplornet for the first 30 days of Internet service.

Contractual Term	Equipment Fee Refund	One-time Activation Fee Refund
3-year contract	$199	$99
2-year contract	$199	$99
1-year contract	$199	$99
No contract	$199	$299

Ku-band Satellite

Xplornet Satellite Ku-band high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. To cancel your service, contact Xplornet's Customer Care Centre, 24/7/365, at 1-866-841-6001.

Xplornet will refund the amounts listed below towards the cost of the equipment, the cost of a basic installation, up to a maximum of $249, in addition to the one-time activation fee, Universal Service Fee as well as any funds paid to Xplornet for the first 30 days of Internet service.

Contractual Term	Equipment Fee Refund	One-time Activation Fee Refund	Universal Service Fee Refund
3-year contract	$199	$99	$75
2-year contract	$199	$99	$75
1-year contract	$199	$99	$75
No contract	$199	$299	$75

* The 30-day money-back guarantee applies to the national offer only; please contact our Customer Care Centre at 1-866-841-6001 for details on regional offers

** If the customer lives more than 50 km's round trip from the dealership an additional materials/travel fee may apply. The 30-day money-back guarantee applies to the national offer only; please contact our Customer Care Centre at 1-866-841-6001 for details on regional offers.