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Fixed Wireless
Xplornet Wireless high-speed Internet service includes a 30-day
money-back guarantee. If you are dissatisfied with your service for
any reason, you will receive a refund if you cancel your
subscription within 30 days of activation. To cancel your service,
contact Xplornet Customer Care Centre, 24/7/365, at
1-866-841-6001.
Xplornet will refund the amounts listed below towards the cost
of a basic installation, up to a maximum of $199, in addition to
the one-time activation fee, as well as any funds paid to Xplornet
for the first 30 days of Internet service.
| Contractual Term |
Installation Fee
Reimbursement
|
One-time Activation
Fee Refund
|
| 3-year contract |
$99
|
$49
|
|
2-year contract
|
$149
|
$49
|
|
1-year contract
|
$199
|
$49
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Ka-band Satellite
Xplornet Satellite Ka-band high-speed Internet service includes
a 30-day money-back guarantee. If you are dissatisfied with your
service for any reason, you will receive a refund if you cancel
your subscription within 30 days of activation. To cancel your
service, contact Xplornet's Customer Care Centre, 24/7/365, at
1-866-841-6001.
Xplornet will refund the amounts listed below towards the cost
of the equipment, the cost of a basic installation, up to a maximum
of $249, in addition to the one-time activation fee, as well as any
funds paid to Xplornet for the first 30 days of Internet
service.
| Contractual Term |
Equipment
Fee Refund |
One-time Activation
Fee Refund |
| 3-year contract |
$199 |
$99 |
| 2-year contract |
$199 |
$99 |
| 1-year contract |
$199 |
$99 |
| No contract |
$199 |
$299 |
Ku-band Satellite
Xplornet Satellite Ku-band high-speed Internet service includes
a 30-day money-back guarantee. If you are dissatisfied with your
service for any reason, you will receive a refund if you cancel
your subscription within 30 days of activation. To cancel your
service, contact Xplornet's Customer Care Centre, 24/7/365, at
1-866-841-6001.
Xplornet will refund the amounts listed below towards the cost
of the equipment, the cost of a basic installation, up to a maximum
of $249, in addition to the one-time activation fee, Universal
Service Fee as well as any funds paid to Xplornet for the
first 30 days of Internet service.
| Contractual Term |
Equipment
Fee Refund |
One-time Activation
Fee Refund |
Universal Service
Fee Refund |
| 3-year contract |
$199 |
$99 |
$75 |
| 2-year contract |
$199 |
$99 |
$75 |
| 1-year contract |
$199 |
$99 |
$75 |
| No contract |
$199 |
$299 |
$75 |
* The 30-day money-back guarantee applies to the national
offer only; please contact our Customer Care Centre at
1-866-841-6001 for details on regional offers
** If the customer lives more than 50 km's round trip from the
dealership an additional materials/travel fee may apply. The 30-day
money-back guarantee applies to the national offer only; please
contact our Customer Care Centre at 1-866-841-6001 for details on
regional offers.
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