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Fixed Wireless
Xplornet Wireless high-speed Internet service includes a 30-day
money-back guarantee. If you are dissatisfied with your service for
any reason, you will receive a refund if you cancel your
subscription within 30 days of activation. To cancel your service,
contact Xplornet Customer Care Centre, 24/7/365, at
1-866-841-6001.
Xplornet will refund the amounts listed below towards the cost
of a basic installation, up to a maximum of $199 (where
applicable), in addition to the one-time activation fee, as well as
any funds paid to Xplornet for the first 30 days of Internet
service.
Ka-band Satellite
Xplornet Satellite Ka-band high-speed Internet service includes
a 30-day money-back guarantee. If you are dissatisfied with your
service for any reason, you will receive a refund if you cancel
your subscription within 30 days of activation. To cancel your
service, contact Xplornet's Customer Care Centre, 24/7/365, at
1-866-841-6001.
Xplornet will refund the amounts listed below towards the cost
of the equipment, the cost of a basic installation, up to a maximum
of $249 (where applicable), in addition to the one-time activation
fee, as well as any funds paid to Xplornet for the first 30 days of
Internet service.
* The 30-day money-back guarantee applies to the national
offer only; please contact our Customer Care Centre at
1-866-841-6001 for details on regional offers
** If the customer lives more than 50 km's round trip from the
dealership an additional materials/travel fee may apply. The 30-day
money-back guarantee applies to the national offer only; please
contact our Customer Care Centre at 1-866-841-6001 for details on
regional offers.
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