Commissioner for Complaints for Telecommunications Services
(CCTS)
CCTS is an agency independent of the telecommunications industry,
whose mandate is to resolve complaints of individual and small
business retail customers about their telecommunications services.
If you have a complaint about your services, including local or
long distance telephone service, wireless telephone service, or
Internet service, you must first try to resolve it directly with
your service provider. If you have done so and have been unable to
reach a satisfactory resolution, CCTS may be able to help you, free
of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at
1-888-221-1687.