Commissioner for Complaints for Telecommunications
Services (CCTS)
CCTS is an agency independent of the telecommunications
industry, whose
mandate is to resolve complaints of individual and small business
retail customers about their telecommunications services. If you
have a complaint about your services, including local or long
distance telephone service, wireless telephone service, or Internet
service, you must first try to resolve it directly with your
service provider. If you have done so and have been unable to reach
a satisfactory resolution, CCTS may be able to help you, free of
charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call
toll-free at 1-888-221-1687.