The MyXplornet Self-Service Customer Portal serves to provide a
safe, simple and secure way to manage all of the administrative
aspects of your Xplornet account in one central location 24 hours a
day, 7 days a week. Some of the features include:
- Changing or updating your payment and contact information
- Viewing your invoices
- Viewing support articles
Logging In
To log in, please navigate to myxplornet.com. Once there, click on
"My Account Login", enter your username and password and click
Login.
Once logged in, you will view the Home screen.
Profile
By clicking the My Profile link in the welcome box located on the
left navigation bar, you are able to view your current user and
contact information. If you would like to edit this information,
please click on the Edit button located on the top of the
page.
You can also change your password on this page by clicking the
Change my Password button located next to the Edit button on the
top of the page.
Features
The Customer Portal features seven different tabs across the top
navigation bar.
1. Home
This tab takes you back to the Home screen at any time.
2. Customer Subscriptions
This tab allows you to view your current service subscriptions and
details surrounding the subscriptions such as the base rate, plan
name, service status and creation date.
3. Invoices
This tab allows you to view your current and previous invoices for
Xplornet services.
4. Payment Methods
This tab allows you to view information regarding your current
payment method for Xplornet services. You are also able to update
your payment method on this page.
5. Cases
A case is a detailed description of a problem, a question or
feedback. This tab allows you to submit cases for issues you are
experiencing or questions or feedback you may have with your
service. To submit a case, click the Create a Case button, fill out
the corresponding information, and click Submit. If you have any
screen shots or other supporting information regarding your case,
you can choose Submit & Add Attachment and follow the
corresponding instructions to submit the supporting information
with your case.
Once you have submitted a case, you are able to view previous
cases that you submitted (via phone or the self service portal) and
corresponding resolutions.
6. Support Articles
This tab allows you to search for support articles to help answer
any questions that you may have and to help troubleshoot issues
that you may be experiencing. To search for a particular support
article, use the Search box on the left navigation bar.
7. Content
This tab allows you to search for forms and other documents that
you might need such as the Pre-Authorized Debit (PAD) form.
Quick Links
The Quick Links section located on the left navigation bar
features some of the most popular links.
1. View My Profile
This page lists your profile information such as your name,
account number, address, phone number and the contacts listed on
your account.
2. Xplornet.com
This links to our corporate website where you can view our latest
products and promotions.
3. Dealer Locator
This links to our interactive map that is programmed to locate
authorized Xplornet dealers nearest to you based on your postal
code.
4. Refer-a-Friend
Tell your friends, family, co-workers and acquaintances about
Xplornet. You can earn a $25 referral credit to your Xplornet
account when someone you refer becomes a customer (some conditions
apply).
5. View Usage
Customers on Internet service plans that feature overage billing
can access the Usage Tracker, an online tool that allows you to
track and manage your Internet usage on a daily and monthly basis.
The data in the tool is updated every 4-24 hours.
Customers on digital phone packages can track their VoIP usage on
a monthly basis. Using this tool will help you manage your VoIP
usage and overage charges.
6. Update 911 Address (*Digital Phone customers ONLY)
Your initial address will be registered with 911 as a part of
subscribing to our digital phone service. It is incumbent on you to
confirm the accuracy of your physical address at all times. If you
have any changes or additions to or transfer your phone numbers
when you move Xplornet equipment to another location, you must
update the location of the equipment. IF YOU DO NOT UPDATE YOUR
LOCATION, 911 CALLS MADE MAY BE SENT TO AN EMERGENCY CENTER NEAR
YOUR PREVIOUS ADDRESS.
If you have any additional questions about the MyXplornet
Self-Service Customer Portal, please send us an email at
support@xplornet.com or call our Customer Care Centre at
1-866-841-6001.