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Payment Options

Xplornet customers have two pre-authorized payment options to pay for their Internet service - credit card or direct withdrawal from a bank account. Pre-authorized payments are easy, convenient and help ensure that there is never a late fee or missed payment.

For most customers, Xplornet will automatically withdraw the amount of your monthly bill from your bank account or process the payment through your credit card on the first of every month (the same day as your invoice date).

For your convenience we've created two easy ways to submit your pre-authorized payment information: (i) through MyXplornet.com (fastest method) or (ii) by faxing your pre-authorized debit (PAD) form to us.

(i) Set-up Pre-Authorized Payment through MyXplornet.com: click here to access MyXplornet.  Upon signing in, you will have the option to set up pre-authorized debit (PAD).

 OR

(ii) Set-up Pre-Authorized Payment by Fax: Print and fill out the Pre-authorized Payment Form by providing your credit card or banking information, including a void cheque, and fax to the secure fax number indicated on the form.

If you have any questions, please contact our Customer Care Team toll-free at 1-866-841-6001. We're available 24/7 to assist you.

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