Internet Usage and You
Xplornet offers Internet service to Canadians
everywhere. On our network - like any network - the
available bandwidth has to be shared by all the users. To
help ensure that our customers have equitable access to the
network, and to make sure that the costs of usage are equitably
distributed, Xplornet has implemented a number of policies to
manage usage on our network.
Some of our plans feature a 24-hour usage allowance and
recovery mode
With these plans, if you exceed your plan's daily usage
allowance, your service will be placed in recovery mode and your
speed will be reduced for a period of time. At the end of that
period, the system will re-evaluate your usage to see if you are
within the allowance for the preceding 24 hours. If the system
finds you are below your 24-hour allowance, recovery mode will end
and your speed will no longer be restricted.
Some of our plans feature a monthly usage allowance and
overage billing
Some plans feature billing for usage beyond a monthly
allowance. With these plans, when you exceed your monthly
allowance, you will be billed for the incremental usage on a
per-gigabyte basis.
Detailed information about usage limits for each of our plans is
also available in the Traffic Management
Policy section.
Tips and tools to help you understand and track your
usage
Customers on plans that feature overage billing can access the
Usage Tracker, an online tool that allows you to track your
Internet usage on a daily and monthly basis. Using this tool will
help you stay on top of your daily and monthly Internet
usage. The data in the tool is updated every 4-24
hours. Checking the Usage Tracker periodically can help you
see whether you're getting close to a 24-hour or monthly
allowance.
The Usage Tracker is available to customers on usage plans
through the
MyXplornet Self-Service Portal.
If you are consistently exceeding your monthly bandwidth
allowance, it is recommended that you upgrade to a package better
suited to your usage needs.