MyXplornet provides a safe, simple and secure way to manage your
Xplornet account in one central location 24 hours a day, 7 days a
week. With MyXplornet, you can:
View or change your contact information
View or change your payment information
View your invoices
Monitor your Internet usage
Create a case to request support from Xplornet Customer
View support articles
To log in, please go to myxplornet.com and click on the Self-Service
Portal Login box.
Next, please enter your User Name and
Password and click
Once logged in, you will see the MyXplornetHome page which
- Your billing account contact information
- Quick link to view your Internet usage (note: usage may not be
applicable to all Xplornet services)
- You billing & payment information:
- Last Payment - the amount of your last
successfully processed payment.
- Last Payment Date - the date of your last
successfully processed payment.
- Invoice Delivery Method - the way your
Xplornet invoice is provided (email, regular mail, or email &
By clicking the My Profile tab on the
MyXplornet Home page, you can view your online profile for
MyXplornet. If you would like to modify this information, please
click on the Edit button located on the top of the page.
Please note: The contact information will only
update your MyXplornet online profile and not your account with
You can update the following information:
- MyXplornet Username
- Time zone
- Locale (to change the language formatting on MyXplornet)
- Language preference (please change both Locale and Language
preferences to change the language view of MyXplornet)
Your contact information including phone number(s) and
To see the invoices for your account, select the View My
Invoices button on the MyXplornet Home page.
Click on View PDF to see the invoice for a
particular time period. For an explanation of your invoice, you can
review the "How do I read my
The MyXplornet Home Page displays your current payment method
for Xplornet services. To change your payment method, click the
Change Payment Method button.
(Note: The below message will display if you
have not yet added a payment method)
On the Manage Payment Summary screen, click Manage
Add a New
1. On the Manage Payment
Methods screen, click Add New Payment
2. From the New Payment
Method pop-up box, select the payment method you wish to
4. An additional section
will appear for the New Payment Method Information
- For the payment type you selected, fill in all the required
information noted with a red bar
5. If you chose to add payment
from a bank account as a new payment method, the Pre-Authorized
Debit Terms & Conditions will appear after clicking the Save
- Click the I Agree button to accept the
Pre-Authorized Debit Terms & Conditions and continue OR click
Cancel to return to the Manage Payment Methods
6. When the new payment method
has been added successfully, you will see the following
7. The new payment method
you have just added will now become the current default payment
Set a Default
1. On the Manage Payment Methods screen in the Your Payment Methods
section, click the checkbox to select the new default payment
2. Click the Set as Default Payment Method
3. Click OK in the pop-up box
to confirm your selection.
4. When the default payment
method has been changed successfully, you will see the following
1. On the Manage
Payment Methods screen, in the Your Payment Methods
section, click the checkbox to select the payment method to be
2. Click the
OK in the pop-up box to confirm
4. When the payment method has
been deleted successfully, you will see the following
Click on the View My Data Usage button on the
MyXplornet Home page to view your Internet usage with the Usage
Tracker online tool. The Usage Tracker is updated every hour with
data that's current as of 4 hours ago.
Xplornet Home Phone Usage
Customers with Xplornet Home Phone packages can track monthly
phone activity to help manage usage and any additional
1. Go to the Customer Subscriptions tab
2. Select the Go button beside "View: My
3. Select the
4. Select the
View Home Phone Usage
Note: Your usage is shown in the GMT Time
911 Address (Xplornet Home Phone customers
Your home address will be registered with 911 as part of your
Xplornet Home Phone subscription service. Please ensure your
physical home address is accurate.
If you move Xplornet Home Phone equipment to another location and
change your phone number(s), you must update your 911 address.
IMPORTANT NOTE: If you do not update your 911
address, any calls to 911 may be sent to an emergency centre near
your previous address.
A case is a detailed description of a problem, question or
feedback regarding your Xplornet service. To submit a case, click
the Create a Case button on the Cases tab, fill
out the corresponding information, and click
Submit. If you have any screen-shots or other
supporting information regarding your case, you can choose Submit
& Add Attachment. A response to your case will be provided
within 48 hours via email or phone.
Once you have submitted a case, you can view previous open cases
that you submitted via phone or MyXplornet.
In the Support Articles tab you can search for
answers to common questions or issues using the Quick Search box on
the left navigation bar.
The Quick Links section located on the left navigation bar
features some of the most popular links.
Xplornet.com = Check out our latest products
Dealer Locator = Use this interactive map to
locate authorized Xplornet dealers near you
Refer-a-Friend = Receive a $25 credit to your
Xplornet account when you tell your friends and family about
Xplornet and they activate within 30 days.
If you have any additional questions about MyXplornet, please
email us at email@example.com or call Xplornet Customer