The MyXplornet Self-Service Customer Portal serves to provide a
safe, simple and secure way to manage all of the administrative
aspects of your Xplornet account in one central location 24 hours a
day, 7 days a week. Some of the features include:
- Changing or updating your payment and contact information
- Viewing your invoices
- Monitoring your usage
- Creating cases
- Viewing support articles
To log in, please navigate to myxplornet.com. Once there,
click on "Self-Service Portal Login" box.
Next, please enter your username and
password and click
Once logged in, you will view the Home screen.
By clicking the My
Profile tab on the welcome home
page, you are able to view your current user and contact
information. If you would like to edit this information, please
click on the
Edit tab located on the top
of the page.
You can also change your password on this page by clicking
the Change my Password tab located next
to the Edit tab on the top of the page.
The Customer Portal features seven different tabs across the top
This page allows you to view your current service subscriptions and
details surrounding the subscriptions such as the base rate plan
name, service status and creation date.
To view subscriptions:
- Click the Customer Subscriptions tab
at the top of the page
- Choose My Subscriptions from the
View drop down box
- Click Go
This tab allows you to view your current and previous invoices
for Xplornet services.
To see the invoices:
- Click Invoices tab at the top of the
- Choose All in the View drop down
- Click Go
This tab allows you to view your current payment method
information for Xplornet services. You are also able to update your
payment method on this page.
1. On Home screen, click the Payment Methods tab
2. The Manage Payment Summary will
- Billing & Invoicing Section
- Current Payment Method - displays the default bank account or
credit card that Xplonet will take payment from
- Total Balance Due - total balance as of the last invoice
- Billing Contact Information Section
- Billing Information - shows the Billing Address and Email we
have associated to your account
3. To make changes to your Payment Methods, click Manage Payment
4. Manage Payment Methods has 3
options to help you manage your payment methods:
- Add New Payment Method
- Set as Default Payment Method
Adding a New Payment
1. On the Manage Payment
Methods screen, click the Add New Payment Method
2. From the New Payment Method
pop up, select the payment method you wish to add
3. Click Continue
4. An additional section will
appear for the New Payment Method Information
- For the payment type you selected, fill in all the required
fields (they will have a red bar beside them)
5. When selecting the Pre-Authorized Debit option, the
Pre-Authorized Debit Terms & Conditions will appear after
clicking the Save button.
- To apply the new Pre-Authorized Debit option, click "I
- Clicking "Cancel" will return you to the Manage Payment Methods
6. When the new payment method is added successfully, you will
see the following:
7. The added payment method
will now be the current default payment method.
Setting a Default
To change the current payment method to another one on file:
- Click the Payment Methods Tab
- Click Manage Payment Methods
- On the Manage Payment Methods, under the Your Payment Methods
Section, click the checkbox to select the new default payment
- Click the Set as Default Payment Method
5. A pop up will appear. Verify
the correct payment method has been selected and click
6. When completed, you
should see the following "Success" message:
A case is a detailed description of a problem, question or
feedback. This tab allows you to submit cases for issues you are
experiencing with your service. To submit a case, click
the Create a Case button, fill out the
corresponding information, and click Submit.
If you have any screen shots or other supporting information
regarding your case, you can choose Submit & Add
Once you have submitted a case, you are able to view previous
cases that you submitted (via phone or the self service portal) and
This tab allows you to search for support articles to help
answer any questions that you may have or for issues that you may
be experiencing. There is also a Quick Search box on the left
navigation bar for support articles.
This tab allows you to search for forms and other documents that
you might need such as the Pre-Authorized Debit (PAD) form.
The Quick Links section located on the left navigation bar
features some of the most popular links.
1. View My Profile
This page lists your profile information such as your username,
time zone, language, name, address, phone number, email, etc.
This links to our corporate website where you can view our latest
products and promotions.
3. Dealer Locator
This links to our interactive map that is programmed to locate
authorized Xplornet dealers nearest to you based on your postal
Tell your friends, family, co-workers and acquaintances about
Xplornet. Then, send us their name and address details and if they
activate Xplornet services within 30 days, you will receive a $25
referral credit to your Xplornet account.
5. View Usage
Customers on Internet service plans that feature overage billing
or Limited State can access the Usage Tracker: an online tool that
allows you to track and manage your Internet usage. The data in the
tool is updated every 4-24 hours.
Update 911 Address (*Digital Phone customers
Your initial address will be registered with 911 as a part of
subscribing to our digital phone service. It is incumbent on you to
confirm the accuracy of your physical address. If you have any
changes, additions or transfers of phone numbers when you move
Xplornet equipment to another location, you must update the
location of the equipment. If you do not update the location, 911
calls made may be sent to an emergency center near your previous
If you have any additional questions about the MyXplornet
Self-Service Customer Portal, please send us an email at firstname.lastname@example.org or call our Customer
Care Centre at 1-866-841-6001.