Our Network Technology Plans, Pricing & Usage Coverage, Availability Speed & Bandwidth How to Buy, Setup, Install Customer Service New Customer 101 Search Our Knowledge Base Speed Issues We are available to help diagnose speed issues by phone. Since slow Internet speeds can be caused by many factors, we recommend you review the list of factors and suggestions below prior to calling our Customer Care group. Read More Traffic Management Policies Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented Traffic Management Policies. Read More How to Track and Manage your Usage Xplornet offers Internet service to Canadians everywhere. On our network ? like any network ? the available bandwidth has to be shared by all the users. To help ensure that our customers have equitable access to the network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More