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How It Works

  • Features of the MyXplornet Customer Portal
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  • Satellite Basic and Enhanced Installation
    The following is a step-by-step description of what is included when a certified Xplornet installer performs a Basic Installation for satellite. Basic installations are included with many of our packages. Read More
  • About Xplornet's 4G Fixed Wireless Network
    Xplornet is currently deploying Canada's first national 4G fixed wireless network. This network will consist of roughly 350 towers by the end of 2012. This network is capable of speeds of 40 Mbps improving to over 100 Mbps over time. For our customers, 4G technology means robust speeds, bandwidth, and reliability. Read More
  • Payment Options
    Xplornet customers have two pre-authorized payment options to pay for their Internet service - credit card or direct withdrawal from a bank account. Pre-authorized payments are easy, convenient and help ensure that there is never a late fee or missed payment. Read More
  • How to Track and Manage your Usage
    Xplornet offers Internet service to Canadians everywhere. On our network ? like any network ? the available bandwidth has to be shared by all the users. To help ensure that our customers have equitable access to the network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More
  • Saskatchewan 4G Satellite Coverage
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  • 4G Satellite Coverage
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  • MyXplornet Self-Service Portal
    The MyXplornet Self-Service Portal provides a convenient way for you to update your account information, post service issues, or view your order history. It provides you with a highly personalized, interactive service on the web where you will be able to receive answers to your questions, complete transactions, submit support issues, or query the Xplornet Knowledge Base. Read More
  • Alberta 4G Satellite Coverage
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  • About Xplornet's 4G Satellite Network
    Satellite Broadband needed to be faster and more affordable. Now it's both. Read More
  • About Usage Allowances
    To help ensure that our customers have equitable access to our network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More
  • Xplornet & Shaw Direct Anywhere Bundle FAQs
    All about the Xplornet & Shaw Direct Anywhere Bundle Read More
  • Manitoba 4G Satellite
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  • Traffic Management Policies
    Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented Traffic Management Policies. Read More
  • Fixed Wireless Basic and Enhanced Installation
    The following is a step-by-step description of what is included when a certified Xplornet installer performs a Basic Installation of our fixed wireless service. Basic installations are included with many of our packages. Read More
  • System Requirements
    The following chart summarizes the required and recommended computer requirements for your computer to enjoy Xplornet high-speed Internet. Read More
  • Ontario 4G Satellite Coverage
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  • Quebec 4G Satellite Coverage
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  • New Brunswick 4G Satellite Coverage
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  • About Xplornet's Network Technology
    Xplornet's goal is to make sure that everyone in Canada can have access to fast, reliable high-speed Internet, no matter where they live. We address the challenges of Canada?s vast geography, varied population densities and sometimes challenging topography by deploying a unique hybrid technology network. Read More
  • About Xplornet Billing
    Xplornet invoices are sent out monthly via e-mail. Unless specified, the invoices are e-mailed to your Xplornet e-mail account. Read More
  • British Columbia 4G Satellite Coverage
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  • How Do I Buy?
    If you would like to obtain Xplornet services, there are three ways: by phone, by contacting a dealer, or by requesting a call from an Xplornet representative. Read More
  • Network Coverage
    Xplornet overcomes the challenges of Canada?s vast geography through our deployment of Canada?s first national 4G network, which leverages both fixed wireless towers on the ground and next-generation satellites in space. Xplornet is high-speed Internet - for all of Canada. Read More
  • About Xplornet's Pricing
    Xplornet?s pricing varies regionally, according to the particular technology we have deployed in a region. As well, in some parts of the country, we have partnered with governments to create special service packages and pricing arrangements. Read More
  • Speed Issues
    We are available to help diagnose speed issues by phone. Since slow Internet speeds can be caused by many factors, we recommend you review the list of factors and suggestions below prior to calling our Customer Care group. Read More
  • 30-Day Money-Back Guarantee
    Xplornet high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. Read More
  • About Xplornet Customer Care
    Xplornet Communications Inc. serves customers through more than 650 local dealers and two 24/7/365 Canadian call centres. Read More
  • About Xplornet's Plans
    Xplornet offers plans to suit both residential and business users. All of our service plans include robust e-mail, powered by Google Apps, technical support and customer service 24/7/365 from our Canadian call centres, and a 30-day money-back guarantee. Our plans are available with a choice of contract terms. Read More

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