Our Network Technology Plans, Pricing & Usage Coverage, Availability Speed & Bandwidth How to Buy, Setup, Install Customer Service New Customer 101 Search Our Knowledge Base Recent How It Works Articles Popular How It Works Articles Satellite Basic and Enhanced Installation The following is a step-by-step description of what is included when a certified Xplornet installer performs a Basic Installation for satellite. Basic installations are included with many of our packages. Read More Fixed Wireless Basic and Enhanced Installation The following is a step-by-step description of what is included when a certified Xplornet installer performs a Basic Installation of our fixed wireless service. Basic installations are included with many of our packages. Read More New Customer 101 FAQ for new customers. Read More Payment Options Xplornet customers have two pre-authorized payment options to pay for their Internet service - credit card or direct withdrawal from a bank account. Pre-authorized payments are easy, convenient and help ensure that there is never a late fee or missed payment. Read More About Xplornet's 4G Fixed Wireless Network Xplornet is currently deploying Canada's first national 4G network. This 4G network has both fixed wireless and satellite components. The fixed wireless network is a 4G network which consisted of 380 towers at the beginning of 2013. This network provides greater than 4 times the capacity per tower than the previous generation and in the future will provide even greater growth as it is software-upgradeable to the LTE wireless standard. For our customers, 4G technology means robust speeds, bandwidth, and reliability. Read More About Xplornet's Network Technology Xplornet's goal is to make sure that everyone in Canada can have access to fast, reliable high-speed Internet, no matter where they live. We address the challenges of Canada's vast geography, varied population densities and sometimes challenging topography by deploying a unique hybrid technology network. Read More National 4G Satellite Coverage Read More About Xplornet's 4G Satellite Network Satellite Broadband needed to be faster and more affordable. Now it's both. Read More EchoStar XVII and ViaSat Coverage over Prince Edward Island Read More EchoStar XVII and Viasat Coverage over Alberta Read More EchoStar XVII and ViaSat coverage over Manitoba Read More EchoStar XVII and ViaSat coverage over Saskatchewan Read More EchoStar XVII and Viasat Coverage over Ontario Read More EchoStar XVII and Viasat Coverage over Quebec Read More EchoStar XVII and Viasat Coverage over New Brunswick Read More EchoStar XVII and ViaSat Coverage over Newfoundland Read More EchoStar XVII and Viasat Coverage over Nova Scotia Read More EchoStar XVII and Viasat Coverage over British Columbia Read More Xplornet & Shaw Direct Anywhere Bundle FAQs All about the Xplornet & Shaw Direct Anywhere Bundle Read More Speed Issues We are available to help diagnose speed issues by phone. Since slow Internet speeds can be caused by many factors, we recommend you review the list of factors and suggestions below prior to calling our Customer Care group. Read More Features of the MyXplornet Customer Portal Read More Network Coverage Xplornet overcomes the challenges of Canada?s vast geography through our deployment of Canada?s first national 4G network, which leverages both fixed wireless towers on the ground and next-generation satellites in space. Xplornet is high-speed Internet - for all of Canada. Read More About Xplornet Billing Xplornet invoices are sent out monthly via e-mail. Unless specified, the invoices are e-mailed to your Xplornet e-mail account. Read More MyXplornet Self-Service Portal The MyXplornet Self-Service Portal provides a convenient way for you to update your account information, post service issues, or view your order history. It provides you with a highly personalized, interactive service on the web where you will be able to receive answers to your questions, complete transactions, submit support issues, or query the Xplornet Knowledge Base. Read More About Xplornet Customer Care Xplornet Communications Inc. serves customers through more than 650 local dealers and two 24/7/365 Canadian call centres. Read More Traffic Management Policies Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented Traffic Management Policies. Read More System Requirements The following chart summarizes the required and recommended computer requirements for your computer to enjoy Xplornet high-speed Internet. Read More About Xplornet's Pricing Xplornet?s pricing varies regionally, according to the particular technology we have deployed in a region. As well, in some parts of the country, we have partnered with governments to create special service packages and pricing arrangements. Read More 30-Day Money-Back Guarantee Xplornet high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. Read More About Usage Allowances To help ensure that our customers have equitable access to our network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More How to Track and Manage your Usage Xplornet offers Internet service to Canadians everywhere. On our network ? like any network ? the available bandwidth has to be shared by all the users. To help ensure that our customers have equitable access to the network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More How Do I Buy? If you would like to obtain Xplornet services, there are three ways: by phone, by contacting a dealer, or by requesting a call from an Xplornet representative. Read More About Xplornet's Plans Xplornet offers plans to suit both residential and business users. All of our service plans include robust e-mail, powered by Google Apps, technical support and customer service 24/7/365 from our Canadian call centres, and a 30-day money-back guarantee. Our plans are available with a choice of contract terms. Read More EchoStar XVII and Viasat Coverage over Quebec Read More About Xplornet's 4G Satellite Network Satellite Broadband needed to be faster and more affordable. Now it's both. Read More Speed Issues We are available to help diagnose speed issues by phone. Since slow Internet speeds can be caused by many factors, we recommend you review the list of factors and suggestions below prior to calling our Customer Care group. Read More EchoStar XVII and Viasat Coverage over British Columbia Read More How to Track and Manage your Usage Xplornet offers Internet service to Canadians everywhere. On our network ? like any network ? the available bandwidth has to be shared by all the users. To help ensure that our customers have equitable access to the network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More Traffic Management Policies Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented Traffic Management Policies. Read More EchoStar XVII and ViaSat coverage over Saskatchewan Read More EchoStar XVII and Viasat Coverage over New Brunswick Read More MyXplornet Self-Service Portal The MyXplornet Self-Service Portal provides a convenient way for you to update your account information, post service issues, or view your order history. It provides you with a highly personalized, interactive service on the web where you will be able to receive answers to your questions, complete transactions, submit support issues, or query the Xplornet Knowledge Base. Read More EchoStar XVII and ViaSat coverage over Manitoba Read More How Do I Buy? If you would like to obtain Xplornet services, there are three ways: by phone, by contacting a dealer, or by requesting a call from an Xplornet representative. Read More About Xplornet's Plans Xplornet offers plans to suit both residential and business users. All of our service plans include robust e-mail, powered by Google Apps, technical support and customer service 24/7/365 from our Canadian call centres, and a 30-day money-back guarantee. Our plans are available with a choice of contract terms. Read More Features of the MyXplornet Customer Portal Read More Payment Options Xplornet customers have two pre-authorized payment options to pay for their Internet service - credit card or direct withdrawal from a bank account. Pre-authorized payments are easy, convenient and help ensure that there is never a late fee or missed payment. Read More 30-Day Money-Back Guarantee Xplornet high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. Read More About Xplornet Billing Xplornet invoices are sent out monthly via e-mail. Unless specified, the invoices are e-mailed to your Xplornet e-mail account. Read More EchoStar XVII and Viasat Coverage over Ontario Read More About Xplornet's Network Technology Xplornet's goal is to make sure that everyone in Canada can have access to fast, reliable high-speed Internet, no matter where they live. We address the challenges of Canada's vast geography, varied population densities and sometimes challenging topography by deploying a unique hybrid technology network. Read More About Xplornet's 4G Fixed Wireless Network Xplornet is currently deploying Canada's first national 4G network. This 4G network has both fixed wireless and satellite components. The fixed wireless network is a 4G network which consisted of 380 towers at the beginning of 2013. This network provides greater than 4 times the capacity per tower than the previous generation and in the future will provide even greater growth as it is software-upgradeable to the LTE wireless standard. For our customers, 4G technology means robust speeds, bandwidth, and reliability. Read More About Xplornet Customer Care Xplornet Communications Inc. serves customers through more than 650 local dealers and two 24/7/365 Canadian call centres. Read More Network Coverage Xplornet overcomes the challenges of Canada?s vast geography through our deployment of Canada?s first national 4G network, which leverages both fixed wireless towers on the ground and next-generation satellites in space. Xplornet is high-speed Internet - for all of Canada. Read More Satellite Basic and Enhanced Installation The following is a step-by-step description of what is included when a certified Xplornet installer performs a Basic Installation for satellite. Basic installations are included with many of our packages. Read More Fixed Wireless Basic and Enhanced Installation The following is a step-by-step description of what is included when a certified Xplornet installer performs a Basic Installation of our fixed wireless service. Basic installations are included with many of our packages. Read More EchoStar XVII and Viasat Coverage over Alberta Read More About Xplornet's Pricing Xplornet?s pricing varies regionally, according to the particular technology we have deployed in a region. As well, in some parts of the country, we have partnered with governments to create special service packages and pricing arrangements. Read More About Usage Allowances To help ensure that our customers have equitable access to our network, and to make sure that the costs of usage are equitably distributed, Xplornet has implemented a number of policies to manage usage on our network. Read More System Requirements The following chart summarizes the required and recommended computer requirements for your computer to enjoy Xplornet high-speed Internet. Read More Xplornet & Shaw Direct Anywhere Bundle FAQs All about the Xplornet & Shaw Direct Anywhere Bundle Read More National 4G Satellite Coverage Read More EchoStar XVII and Viasat Coverage over Nova Scotia Read More EchoStar XVII and ViaSat Coverage over Newfoundland Read More EchoStar XVII and ViaSat Coverage over Prince Edward Island Read More New Customer 101 FAQ for new customers. Read More