If you have any questions about your service, or if you have comments or suggestions on how we can make your Xplornet experience even better, feel free to contact us anytime, 24/7, at 1-866-841-6001. You can also complete the form below or email us any time.

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To contact us via email, use the form above or one of the addresses below.Note: Please do not send credit card information by email.

Law enforcement inquiries
Email: abuse@xplornet.com
Phone: 1-866-580-7324

Inquiries from the news media
Email: media@corp.xplornet.com

Accessibility Center

At Xplornet, we are committed to ensuring our services are accessible to all of our customers. For customers requiring accessible methods of contact, please use one of the following options:

  • Email our support team using support@xplornet.com.
  • Reach us using 711 on your phone relay service.
  • Web to Case: Using MyXplornet, please access our “Web to Case” feature located under the “Cases” tab. If you don’t have your MyXplornet login information, please contact us by email or phone relay service for assistance.

Customer Service and Support
Toll Free: 1-866-841-6001
Outside of Canada/USA: 1-506-443-7237
Fax: 1-866-485-4156

General inquiries:
Technical inquiries:

Xplornet Head Office

300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB
E7M 6B5
Phone: (506) 328-8853
Fax: 1-800-862-1233

Corporate Office
625 Cochrane Drive – Suite 1000
Markham, Ontario
L3R 9R9
Phone: (905) 513-9757

Fredericton Customer Service Centre
Phone: 1-866-841-6001