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Contact Us

If you have any questions about your service, or if you have comments or suggestions on how we can make your Xplornet experience even better, feel free to contact us anytime by calling our Customer Care Centre, available 24/7 at 1-866-841-6001 or email us any time.

To contact us via email please use one of the addresses below.

Note: please do not send credit card information by e-mail.

From within Canada and the USA: 1-866-841-6001
From outside Canada and the USA: 1-506-443-7237
Law Enforcement Contact: 1-866-580-7324

Xplornet Internet Services Canadian Office Locations

Xplornet Communications Inc.
Head Office
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB
E7M 6B5
Phone: (506) 328-8853
Fax: 1-800-862-1233

Customer Care Centre
Toll Free: 1-866-841-6001
Fax: 1-866-485-4156

Xplornet Communications Inc.
Fredericton Customer Care Centre
140 Alison Blvd
Fredericton, NB
E3C 0A9

Toll Free: 1-866-841-6001

Xplornet Communications Inc.
Markham Office
625 Cochrane Drive
Suite 1000
Markham, Ontario
L3R 9R9
Phone: (905) 513-9757


Accessibility Center
At Xplornet, we are committed to ensuring our services are accessible to all of our customers. For customers requiring accessible methods of contact, please use one of the following options:
  • Email our support team using
  • Reach us using 711 on your phone relay service.
  • Web to Case: Using your MyXplornet Portal login information, please access our "Web to Case" feature located under the "Cases" tab. If you don't have your MyXplornet Portal login information, please contact us by email or phone relay service for assistance.


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